Bookings ONE Case Study: Large-scale Cultural District

How to perform digital transformation for a Large-scale Cultural District?

File:HK 香港 西九龍文化區 West Kowloon 戲曲中心 Xiqu Centre 木建築展覽亭 Wooden House Pavilion January 2019 SSG 11.jpg

Business Type: Arts and Culture
Main users: Thousands of employees and millions of visitors per year
Features: Visitor access system

Case Study:

The client is a major cultural district in Hong Kong. This cultural district includes several large venues and office buildings, and the estimated number of visitors to their venue is over 4.5 million per year. In order to enhance the visitor flow and analyze visitor data effectively, the client has adopted the visitor management features of Bookings ONE smart office platform to provide an efficient and stable visitor experience.

With Bookings ONE, the administrators can control the entire visitation process, from inviting visitors, setting up meetings, sending visitation emails, signing in and out upon arrival, and analyzing post-visit data, etc., all from our smart office platform. Users can also easily search in the Bookings ONE calendar for past and future invitations, as well as contact information for inviters and visitors, to help handling piles of visitor information.

Administrators are able to give their staff appropriate access to different areas of the district and their roles (e.g., receptionist, system administrator, etc.) so that staff in charge of different areas and functions can access only the part they are responsible for, avoiding unnecessary administrative confusion. Administrators are also able to set up approval procedures for some high security areas to enhance security measures within the campus.

Bookings ONE also provides the receptionist with an accessory for the visitors. The receptionist can register visitors’ information upon arrival, fill out customized questionnaires, contact invitees, print out visitors’ ID labels, and export visitors’ records for storage and analysis, which greatly reduces the receptionist’s daily workload and helps to minimize the processing time and improve the visitors’ experience.

To find out more features and details of Bookings ONE, contact us:

Enquiry Hotline/Whatsapp: (+852) 5538 3410

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